Privacy and personal data
This policy explains how we handle the personal data you share when asking about or booking Villa Alegre or HAUS 203, in line with Colombian Law 1581 of 2012 and its implementing rules.
Data controller
SOVERA Collection. Email: reservas@soveracollection.com · WhatsApp: +57 317 488 6409 · Calls: +57 323 438 5803
What data we process
Only what you choose to share when you write or call us: for example your name, phone, email, travel dates, number of guests and the content of your message. This site has no user accounts, analytics or advertising tools, and the request form does not store or send data to any server: it only prepares a WhatsApp or email message that you decide to send.
What we use it for
- Answering your questions about availability, rates and services.
- Managing and confirming your booking, and assisting you before, during and after your stay.
Your rights
You may access, update and correct your data, request its deletion, withdraw your consent and file complaints with the Colombian Superintendence of Industry and Commerce (SIC). To exercise them, write to reservas@soveracollection.com.
Third parties and technology
WhatsApp (Meta) and your email provider process your messages under their own policies. The site is hosted on Cloudflare, which may log basic technical data (such as IP address) for operation and security. Review cards are loaded from Airbnb when you reach that section; when that happens, Airbnb may receive technical data from your browser and its own privacy and cookie policies apply. We use your browser’s session storage only to remember which link you arrived from and personalize the WhatsApp message.
Retention
We keep your data for as long as needed to handle your inquiry or booking and meet applicable legal obligations.
Changes
We may update this policy; the current version is the one published on this page.